Melksham Town Council
Vacancy for a Democratic Services Administrator

A fantastic opportunity to join Melksham Town Council.

The Democratic Services Administrator is integral to the smooth running of Melksham Town Hall. Reporting directly to the Deputy Town Clerk. The role involves overseeing and coordinating the administrative office processes, to ensure efficiency and success.  Based in the Melksham Town Hall, the role is the first point of contact for Residents, Business’s, Visitors, Councillors and Officers.

Key Responsibilities

• Implement efficient administrative systems to support Council operations.
• Ensure robust processes are in place for maintaining policies, templates, and legal compliance documentation.
• Effectively use customer relation management (CRM) systems; Microsoft Office 365; and website platforms WordPress and Squarespace to manage Council records and communications effectively.
• Support project management (PRINCE2® 7) administration, including maintaining accurate records, coordinating meetings, and monitoring progress.
• Accurately process financial transactions such as purchase orders and invoicing.
• Ensure financial documentation is accurate and submitted on time.
• Respond to in-person, telephone, and email enquiries within council agreed customer service levels.
• Provide professional and courteous support to residents, stakeholders, and colleagues.
• Maintain and organise office files and online N Drive folders.
• Archive old paperwork and ensure records are updated and securely stored.
• Plan and prioritise workloads to meet deadlines.
• Regularly review and amend documentation, templates, files, and folders to ensure compliance with Council policies.
• Implement efficient processes to maintain productivity and adherence to deadlines.
• Accurately complete data entry tasks in a timely manner.
• Prepare clear and concise reports for management and stakeholders.
• Act as a brand ambassador for Melksham Town Council.
• Manage social media platforms to promote Council activities and events

Key Skills and Competencies

• Proficient in CRM systems, Microsoft Office 365, and website management platforms WordPress and Squarespace.
• Excellent organisational skills with the ability to maintain both physical and digital filing systems.
• Knowledge of financial processes, including purchase orders and invoicing.
• Exceptional communication and customer service skills.
• High attention to detail and accuracy in data entry and reporting.
• Ability to work independently and collaboratively as part of a team.

Qualifications and Experience

• 5 years’ Experience as an Administrator
• Experience with financial processes and reporting.
• Familiarity with maintaining policies, templates, and compliance  documentation.
• Demonstrated ability to use WordPress and Squarespace.
• Knowledge of Melksham Town Council or similar public sector organisations is desirable.

Personal Attributes

• Proactive and self-motivated with a strong work ethic.
• Adaptable and able to handle multiple tasks efficiently.
• Committed to delivering high standards of customer service.
• Professional and personable, representing the Council’s values and mission.

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Please fill out the recruitment pack below and if you would like to find out more information please email deputyclerk@melksham-tc.gov.uk

A Recruitment Pack and Application Form can be downloaded here:

Administrator Recruitment Pack- Editable Word Version

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Closing Date is Sunday 16th February at 17:00.