Job Title: Part Time Duty Manager
Pay: £25,119 FTE per annum (£20,367 pro rata)
Expected hours: 30 per week
Work Location: Melksham Assembly Hall, in person
Application deadline: 20/12/2024
Reference ID: AH DM
Job Purpose
Reporting to the Deputy Facilities Manager and deputising in his/her absence, responsible for the successful operation of Melksham Assembly Hall and Town Hall room hires, managing all areas of the facility; achieving a high standard of service and providing a quality hospitality experience for all customers. Being a hospitality / service industry type role, the hours of work involve weekends, evenings and Bank holidays.
This role is ideal for individuals who are comfortable working in a hospitality environment, communicating with the public, working on their own initiative and being resourceful and organised.
Responsible to: The Deputy Facilities Manager
Contacts: Town Councillors and staff, suppliers, local businesses and residents.
Benefits: Company pension, Sick pay
Key Tasks:
- To carry out stock checks and stock rotation of the bar, placing appropriate orders as required
- To ensure the hall and/or lounge is set up in line with recognised regulations and agreed customer requirements (to include stage P/A system and lighting)
- To assist the Deputy Facilities Managers in preparation for events, including liaison with customers to identify requirements and caterers/entertainment, and providing hall/lounge viewings prior to events taking place.
- To supervise events taking place at the Hall, ensuring high quality customer service is provided.
- To be available for front of house duties, acting as an ambassador for the Council, serving behind the bar including ticket sales and cash reconciliation as required.
- To provide refreshments to bookings at the Melksham Assembly Hall and Town Hall, as necessary.
- To assist the Deputy Facilities Manager in administration tasks as directed.
- To ensure that all areas are adequately cleaned and well presented
- To assist the Deputy Facilities Manager in maintaining the Assembly Hall website, updating it regularly to ensure a professional image.
- To produce promotional marketing material for Hall events and facilities, optimising opportunities to increase potential for hall hire.
- To maintain a high standard of building presentation.
- To undertake specialist cleaning as required, including maintenance of the Main Hall, cellar area and cleaning of chairs.
- To supervise maintenance contractors as required.
- To assist the Deputy Facilities Managers in setting up the Town Hall and Assembly Hall for all bookings.
- To deal with customer enquiries and complaints in a polite and helpful manner
- To ensure the smooth running of the building/event, as directed.
Indicative duties and responsibilities:
- Set up of functions, e.g. clean tables/kitchen, ensure toilets are amply equipped
- Preparation for events, e.g. balloons, stage set up, table decorations
- Front of house duties, e.g. building checks for damage, safety, fire safety, risk assessment
- Administration, e.g. raising invoices, cashing up, banking/change, filing, photocopying, purchasing for events (balloons/food/drink)
- Marketing, e.g. creating promotional material for events and facilities and distribution of promotional material.
- Maintain building presentation, e.g. cleaning: front door glass (inside and out), toilets, kitchen, dressing rooms, access doors, cupboards, etc
- Specialist cleaning, e.g. Bar - glass washer, beer pipe cleaning, drinks dispensers, hall floor, chairs, tables, etc
- Customer enquiries and ticket sales – providing key information with a polite phone manner and selling tickets.
General
Equal Opportunities: All employees have a responsibility to understand and abide by the obligations laid down by Melksham Town Council’s Equal Opportunities Policy.
Health and Safety:
- To be responsible for their own health and safety and that of anybody else who may be affected by their acts or omissions.
- To ensure that, on a day-to-day basis, work is conducted within the framework of all local and legislative health and safety guidelines and policy.
- To implement and adhere to Melksham Town Council’s Health, Safety and Welfare Policies.
Confidentiality: The post holder is required to work in a confidential and professional manner and to uphold the good reputation of the Council at all times.
Eligibility to Work: In order to comply with employment legislation, the successful candidate will be required to provide evidence of their identity in order to prove their eligibility to work.
This job description is not an exhaustive list of duties and responsibilities and may vary from time to time without changing the general nature of the post or the level of responsibility.
Person Specification
Experience:
- Previous experience in the hospitality/service industry
- Previous experience working evenings and weekends
Desirable:
- Experience at a supervisory level
- Level 2 National Certificate for Personal License Holders
- First Aid at Work Certificate
- Level 2 National Certificate for Designated Premises Supervisor
- Basic Food Hygiene Certificate
- Qualification in Customer Service
Knowledge and Understanding:
- To possess an ability to plan and prioritise efficiently
- To deal with a range of ongoing tasks
- Good attention to detail
- The ability to work as part of a team
- A basic financial awareness
Skills, Training and Personal Attributes:
- Good standard of education e.g. to GCSE (Grades A-C, 4-9) in Maths and English
- Able to communicate well and with accuracy both in writing and verbally and with a wide range of people
- Able to work on own initiative, be resourceful, organised and able to produce accurate work
- IT literate in Microsoft Office
- Strong team working skills
- Good personal organisation and time management
- Strong customer service skills
- Can work flexibly, covering holiday/absence within the team
- Active commitment to promoting equal opportunities in all aspects of work
Education: GCSE or equivalent (preferred)
To apply, please complete an application form (see below for downloads) and send by post to: Fran House, Melksham Town Hall, Market Place, Melksham, SN12 6ES
Application Form- Editable Word
Application Form- PDF Download
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